Shipping Info

SHIPPING AND HANDLING INFORMATION

Most orders submitted before 12:00pm from Monday to Friday (Australian Eastern Standard Time) will be sent the next business day. There are un-tracked and tracked postage options to choose. 

Untracked postage is an uninsured delivery service and won’t have tracking information.
Tracked postage means the package is tracked though to delivery.

Joocya Lips does not take responsibility for any un-tracked international parcels that go missing. Use of non-traceable shipping is at customer’s own risk and there is no way to retrieve or locate the package once it has been sent. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.
Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email info@joocylips.com to arrange redelivery and will also have to pay for all postage costs.

Joocy Lips will help as much as possible to trace a missing parcel, however if untracked standard shipping is selected, it is the customer’s responsibility to follow up with the carrier.

Please direct any shipping related inquiries to info@joocylips.com.

SHIPPING TIME-FRAMES

Australia:
Australia Post Standard Shipping - 5-8 Business Days
Australia Post Express Shipping - 1-2 Business Days

International:
Untracked Standard Shipping - 15-30 Business Days
DHL Express Shipping - 2-4 Business Days*

*All shipping times exclude clearance/customs delays.

TAXES, DUTIES AND/OR VAT

There may be Taxes, Duties and/or VAT applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by Joocy Lips. If you are unsure of the charges and whether you will be affected, please contact your local customs office.