Returns Policy

Results will vary greatly from person to person, depending on the size of your lips and your  responsiveness to the products.
- the scrub is designed to exfoliate and hydrate your lips. 
- the Pump will draw fluid to your lips allowing them to naturally plump and you natural colour to enhance.
- the gloss will improve the natural colour of your lip and you lip size will increase also. 

We here at Joocy Lips are not able to refund purchases unless the product is defective.



Joocy Lips will offer a refund, but only within 8 days and only for defective items.  This refund is only available if all items provided are returned in their original state, and include all packing material, original manuals and instructions, and any accessories that came with them. Partially returned items will NOT be accepted. It is the customer’s responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.



If an item has a defect and needs to be returned, you must first email and describe your problem.